পরিষেবার শর্তাবলী

These Terms constitute a legally binding agreement between you and the Company.

By creating an Account, accessing the Website, depositing funds, participating in any Game, claiming any Bonus, placing any wager or otherwise using the Services, you acknowledge that you have read, understood and agreed to be legally bound by these Terms.

If you do not agree to these Terms, you must immediately discontinue use of the Services.

These Terms should be read together with:

• The Privacy Policy
• The Cookie Policy
• The Responsible Gambling Policy
• The Anti Money Laundering Policy
• The Bonus Terms
• The rules applicable to each individual Game
• Any additional rules published on the Website

In the event of any inconsistency, the order of precedence is:

1. Applicable Law
2. These Terms
3. Game Rules
4. Bonus Terms
5. Any other policy published by the Company

Electronic acceptance of these Terms has the same legal effect as a handwritten signature.

You acknowledge that electronic records, transaction logs and electronic communications may be relied upon as evidence in any legal or regulatory proceeding.

The Company may amend these Terms from time to time where reasonably necessary, including to comply with Applicable Law, comply with regulatory requirements, address security risks, improve the Services, prevent fraud or abuse, or reflect operational changes.

Where a material amendment adversely affects Players, the Company will use reasonable efforts to give advance notice through the Website, email or other appropriate channel where reasonably practicable.

Continued use of the Services after the effective date of any amendment constitutes acceptance of the revised Terms.

If you do not agree with an amendment, you may discontinue using the Services and request closure of your Account, subject to completion of any outstanding obligations.

No amendment will retrospectively affect wagers already accepted, unless required by Applicable Law.

These Terms may be translated into multiple languages for convenience. The English version prevails in the event of any inconsistency, unless Applicable Law expressly requires otherwise.

You may only use the Services if you have reached the legal gambling age applicable in your jurisdiction, and are at least eighteen (18) years old. Where Applicable Law requires a higher minimum age, that higher age applies.

You represent and warrant that you possess full legal capacity to enter into binding contracts, are acting in your own name, are not acting on behalf of another individual or entity, and are not using the Services for any unlawful purpose.

The Services are not directed toward persons located in jurisdictions where online gambling is prohibited or where the Company is not authorised to provide the Services.

You must not use the Services if you reside in a country where access to online gambling is prohibited for its residents, or if you are a resident of, or accessing the Website from, a Restricted Jurisdiction.

Access from a Restricted Jurisdiction does not create any obligation for the Company to provide Services. It is solely your responsibility to ensure your access and use of the Services complies with the laws applicable in your place of residence and physical location.

The Company does not provide legal, tax or regulatory advice regarding the legality of online gambling in any jurisdiction. You are responsible for ensuring your access to and use of the Services complies with all laws applicable to you.

To the fullest extent permitted by Applicable Law, the Company is not liable for any loss, liability, penalty or other consequence arising solely from your failure to comply with laws applicable to you.

The Company may refuse or restrict access to the Services where you are subject to international sanctions, listed on applicable sanctions lists, politically exposed in a way that cannot be adequately addressed without collecting further information, prohibited by Applicable Law, or identified as presenting an unacceptable compliance or financial crime risk. Any such decision is made acting reasonably and in accordance with Applicable Law.

To access certain Services, you must register an Account. Only one personal Account may be registered by each individual, unless the Company expressly authorises otherwise. The Company is under no obligation to approve any application. Registration is an invitation by you to enter into a contractual relationship with the Company. Acceptance occurs only when the Company successfully creates your Account.

You agree to provide information that is accurate, complete, current, truthful and capable of independent verification if required, and to promptly update any information that becomes inaccurate or outdated. Failure to maintain accurate information may result in temporary restrictions while reasonable checks are completed.

askmebet operates without a mandatory Know Your Customer (KYC) process for standard registration, deposits and withdrawals. In the ordinary course, you are not required to submit government identification, proof of address or similar documents to open an Account or use the Services.

This does not remove your obligations under Section 4 (Eligibility) and Section 8 (Anti Money Laundering and Counter Terrorist Financing), and it does not prevent the Company from requesting limited information in the specific, exceptional circumstances described in those sections, such as a legal or regulatory order, a confirmed sanctions match, or a fraud investigation.

You are solely responsible for maintaining the confidentiality of your login credentials. You must immediately notify the Company if you become aware of unauthorised access, suspected compromise, loss of credentials or fraudulent activity. The Company may temporarily restrict access to the Account while appropriate security measures are completed, for no longer than is reasonably necessary.

The Company may refuse any application where it reasonably determines that acceptance would breach Applicable Law, create unacceptable regulatory risk, expose the Company to fraud, or compromise the integrity or security of the Services. Where legally permissible, the Company is not required to disclose the detailed reasons for such a decision.

You are solely responsible for maintaining the confidentiality of your username, password, authentication codes, recovery credentials, security devices and any other authentication method associated with your Account. You must not disclose these credentials to any other person.

Where available, the Company strongly recommends enabling multifactor authentication. Failure to use available security features does not automatically relieve you of responsibility for activity conducted through your Account.

If you reasonably believe that another person has accessed your Account, your credentials have been compromised, unauthorised transactions have occurred, or your registered email address has been compromised, you must notify the Company without undue delay. The Company may temporarily suspend access to the Account while appropriate security measures are completed.

Unless caused by the Company's negligence or a security failure on its part, you remain responsible for activity occurring through your authenticated Account until the Company receives notice of suspected compromise and has had a reasonable opportunity to implement protective measures.

To protect Players and comply with Applicable Law, the Company may monitor security related information including login attempts, IP addresses, device identifiers, browser characteristics, operating system information, authentication events and session activity, solely for security, fraud prevention and regulatory compliance purposes.

Unless expressly authorised by the Company in writing, each individual may maintain only one personal Account. Accounts may not be shared with any other individual.

You must not create multiple Accounts, register using another person's identity, permit another individual to use your Account, buy, sell or transfer Accounts, control Accounts on behalf of another person, or circumvent Account restrictions through additional registrations.

The Company may reasonably determine that multiple Accounts are linked where objective evidence indicates common ownership or coordinated control. Relevant factors may include payment methods, blockchain wallet ownership, device identifiers, browser fingerprints, IP address history, contact details, patterns of account operation, and other objective indicators. No single factor is necessarily determinative. The Company assesses the available information as a whole.

Where prohibited multiple Accounts are reasonably suspected, the Company may temporarily restrict the relevant Accounts while carrying out an appropriate investigation, for no longer than is reasonably necessary, and may request additional information to establish whether the Accounts are legitimately separate.

If the investigation finds no breach, restrictions are lifted as soon as reasonably practicable. If a material breach is established, the Company may close duplicate Accounts, cancel improperly obtained promotional benefits, adjust balances affected by abuse, restrict future promotional participation, or suspend or terminate the relevant Accounts. Any action affecting customer funds is limited to the extent reasonably necessary and permitted by Applicable Law.

If you become aware that more than one Account has been registered in your name or under your control, you should notify the Company without undue delay. Prompt disclosure is taken into account when assessing the appropriate outcome.

The Company maintains policies, procedures and controls designed to prevent the Services from being used for money laundering, terrorist financing, sanctions evasion, fraud or other financial crime, in accordance with Applicable Law.

Because askmebet does not require identity documents for standard use, monitoring is conducted primarily through automated, blockchain level and behavioural signals rather than document collection. This includes wallet screening, transaction pattern monitoring, sanctions list screening against available data, and jurisdiction and payment method risk indicators.

In limited, higher risk circumstances, such as a confirmed sanctions match, a court order, a specific regulatory directive, or a confirmed fraud investigation, the Company may request supporting information or documentation from a Player. Such requests are the exception rather than the standard process, and any resulting restriction remains in place only for as long as reasonably necessary to resolve the specific concern.

The Company may monitor transactions to detect unusual or suspicious activity, including transaction frequency, transaction size, deposit and withdrawal patterns, rapid movement of funds, dormant account reactivation, and blockchain transaction analysis, using automated systems together with manual review where appropriate.

Where cryptocurrency transactions are supported, the Company may use blockchain analytics and wallet screening tools to assess risk, including sanctions exposure, illicit finance indicators, mixer or tumbler usage, and stolen asset indicators. The presence of a blockchain risk indicator does not automatically establish wrongdoing. Any decision affecting an Account is based on an overall assessment of the available information.

Where required by Applicable Law, the Company may submit reports to competent authorities regarding suspicious transactions. Where disclosure is legally prohibited, the Company may be unable to notify the affected Player.

Players may deposit funds only through payment methods and wallets approved by the Company. All deposits must originate from a wallet or payment method lawfully owned or controlled by the Player. The Company does not extend credit for gambling activities unless expressly authorised by Applicable Law.

Balances, deposits, withdrawals and promotional values on the Website are denominated in USDT unless another currency is expressly stated for a specific feature.

You represent and warrant that every wallet or payment instrument you use belongs to you, is lawfully obtained, and is not being used on behalf of another person without legal authority. Use of a third party wallet or payment method without lawful authorisation may result in temporary restrictions pending investigation, notwithstanding the Company's no KYC approach to standard account use.

Deposits are intended solely for participation in the Services. The Account must not be used as a banking facility, payment intermediary, money transmission service, or cryptocurrency exchange. Where the Company reasonably believes an Account is being used primarily for financial transactions unrelated to genuine gaming activity, it may temporarily restrict the relevant activity while conducting an appropriate review.

Deposits are generally credited upon confirmation by the relevant payment provider or blockchain network. The Company is not responsible for delays caused by banks, blockchain congestion, payment processors, network failures, or circumstances outside its reasonable control.

The Company may set minimum or maximum deposit limits from time to time, which may vary by payment method, jurisdiction, currency, regulatory requirement or risk profile. Applicable limits are normally displayed before a transaction is completed.

If funds are mistakenly credited to an Account due to technical, operational or human error, those funds remain the property of the Company or the relevant payment provider. The Company may correct such errors by adjusting the Account balance after providing notice where reasonably practicable. Nothing in this provision affects any statutory rights available under Applicable Law.

Players may request withdrawals of available balances, subject to compliance with these Terms, applicable promotional conditions, Applicable Law and reasonable fraud prevention procedures. Withdrawals are processed using commercially reasonable efforts, but processing times may vary.

Consistent with the Company's no KYC policy, withdrawals are not routinely conditioned on submission of identity documents. The Company may confirm ownership of the receiving wallet or payment method by technical means such as address matching where appropriate.

Where the Company reasonably believes a withdrawal request may involve fraud, money laundering, sanctions risk, stolen payment credentials, account compromise, or a material breach of these Terms, it may temporarily delay processing while conducting an appropriate investigation. Any such delay is proportionate, remains in place only for as long as reasonably necessary, and complies with Applicable Law. An investigation alone does not imply wrongdoing.

Withdrawals may be refused only where there is a lawful basis, including a legal or regulatory prohibition, a court order, a competent authority instruction, an established material breach of these Terms, or confirmed fraud or criminal activity. The Company will not permanently retain legitimate customer funds solely because a review has been initiated. Where no breach is ultimately established, withdrawals are processed as soon as reasonably practicable.

Estimated processing times published on the Website are indicative only. The Company is not liable for delays caused by third party payment providers, financial institutions, blockchain networks, or circumstances beyond its reasonable control.

The Company may apply withdrawal fees where clearly disclosed before the withdrawal request is confirmed. Third party financial institutions or blockchain networks may impose separate charges beyond the Company's control.

The Company may, at its discretion, offer Bonuses, promotional campaigns, loyalty programmes, cashback, rakeback, free bets, free spins or other incentives. Unless expressly stated otherwise, participation is voluntary, and no Bonus forms part of the Services unless validly awarded under the applicable promotional terms.

Each Bonus or promotion may carry separate rules covering eligibility, qualifying deposits, wagering requirements, game contribution percentages, expiry dates, withdrawal restrictions, maximum winnings, geographical restrictions and currency limitations. Where a conflict exists between these Terms and specific promotional rules, the promotional rules prevail only for that particular promotion.

The Company may determine eligibility for any promotion by reference to objective criteria, including jurisdiction, account status, payment method, previous promotional participation, regulatory restrictions and responsible gambling controls. Participation in one promotion does not entitle you to participate in future promotions.

The Company is committed to ensuring promotions are used fairly. Where it reasonably determines, based on objective evidence, that a Player has engaged in promotional abuse, it may take proportionate action. Examples of promotional abuse include creating or controlling multiple Accounts, using another person's identity, coordinated promotional activity, device farming, payment method cycling, bonus hunting through duplicate registrations, abuse of referral programmes, manipulation of wagering requirements, arbitrage betting conducted solely to extract promotional value, collusion between Players, abuse of system errors, and exploitation of software defects. This list is illustrative, not exhaustive.

Where promotional abuse is reasonably suspected, the Company may temporarily suspend participation in promotions, withhold promotional rewards, restrict Bonus withdrawals, or review the relevant Accounts, for no longer than reasonably necessary. If no breach is established, suspended benefits are reinstated where reasonably practicable. Where a material breach is established, the Company may cancel improperly obtained Bonuses, remove promotional winnings directly attributable to the abuse, exclude the Player from future promotions, or suspend or terminate promotional participation. Any action affecting deposited funds is limited to the extent permitted by Applicable Law and proportionate to the established breach.

The integrity of the Services depends on fair and lawful participation. You agree not to engage in any activity that compromises the fairness, security or lawful operation of the Services.

Prohibited conduct includes fraud or attempted fraud, identity theft, payment fraud, chargeback abuse, money laundering, terrorist financing, sanctions evasion, use of stolen payment credentials, submission of forged documents, false declarations, and impersonation.

You must not exploit software bugs or programming errors, manipulate game outcomes, interfere with platform infrastructure, introduce malicious software, reverse engineer the platform except where expressly permitted by law, or interfere with security systems.

Unless expressly authorised, you must not use bots, scripts, automated wagering tools, robotic process automation, artificial account generation, automated registration systems, or automated gameplay software. The Company may use reasonable technical measures to detect automated activity.

Players must not cooperate with other persons to obtain an unfair advantage, including through coordinated betting, chip dumping, bonus syndicates, sharing betting strategies designed to circumvent promotional rules, or manipulating tournament outcomes.

You must not attempt to circumvent geographic restrictions, account restrictions, promotional limits, payment controls, or responsible gambling measures.

Use of VPNs, proxy services or similar technologies is not automatically prohibited. However, where such technologies are used to access the Services from Restricted Jurisdictions, circumvent regulatory requirements, bypass promotional restrictions, or conceal fraudulent activity, the Company may take proportionate action under these Terms.

A breach of these Terms, including fraudulent acts, deceptive conduct, or manipulative conduct intended to unlawfully obtain unfair benefits, rewards or compensation from the Company, may lead to the downgrade or removal of a User's VIP status. The Company also reserves the right to downgrade the VIP tier of accounts that remain inactive for prolonged periods without meeting minimum activity criteria. Available remedies are not limited to VIP demotion and may include temporary suspension or locking of the Account, at the Company's discretion. askmebet reserves all rights and has final determination on all matters arising under this section.

All communications between Users and the Company's employees, VIP managers and support representatives should be conducted with mutual respect. The Company operates a zero tolerance policy toward toxic behaviour, verbal abuse, harassment and threats of any nature directed at staff. Where a User is found to have engaged in such conduct, the Company may impose sanctions without prior warning, including restricting communication access, downgrading or revoking VIP status, or suspending the Account.

Despite reasonable efforts, technical or operational errors may occasionally occur, including software malfunction, hardware failure, communication interruption, pricing errors, display errors, settlement errors, or human operational mistakes.

A genuine technical error does not create an entitlement to funds that would not otherwise have been payable. Where a material error directly affects a wager, transaction or settlement, the Company may correct it acting reasonably and in good faith.

Where a reasonable person would clearly recognise that a displayed result, odds, payout or balance was obviously incorrect, the Company may declare the affected transaction void or adjust it to reflect the correct outcome, after considering the surrounding circumstances.

Games affected by a verified software malfunction may be declared void to the extent the malfunction materially affected the outcome. Normal game variance does not constitute a malfunction.

Where funds have been mistakenly credited because of technical or administrative error, the Company may correct the Account balance, providing notice where reasonably practicable. The Company will not rely on this provision to reverse valid winnings properly earned through normal gameplay.

If you become aware of a material technical error or incorrect account balance, you should notify the Company without unreasonable delay. Knowingly exploiting an obvious error may constitute a material breach of these Terms.

The Company does not suspend or restrict Accounts arbitrarily. Any restriction imposed under these Terms is objectively justified, proportionate, implemented in good faith, consistent with Applicable Law, and limited to what is reasonably necessary.

The Company may temporarily restrict all or part of an Account where reasonably necessary to investigate suspected fraud, investigate suspected AML concerns, investigate sanctions exposure, protect account security, prevent financial crime, comply with a lawful request from a competent authority, or preserve evidence relevant to an ongoing investigation. Temporary restrictions may include suspension of withdrawals, deposits, promotional participation, wagering, or a temporary account lock, and are lifted as soon as the relevant reason no longer exists.

The Company may permanently close an Account where the Player materially breaches these Terms, continued operation would violate Applicable Law, the Player has engaged in confirmed fraud or criminal activity, or the Company is legally required to terminate the relationship. Closure of an Account does not automatically result in forfeiture of legitimate customer funds unless authorised by Applicable Law or directly resulting from the established breach.

Customer funds remain the property of the Player except where otherwise provided by Applicable Law or these Terms following an established breach. Investigations alone do not automatically justify permanent confiscation of funds. Temporary restrictions are intended solely to facilitate lawful investigations, and any final decision affecting customer balances is proportionate, evidence based and legally justified.

The Company is committed to promoting responsible gambling and providing a safe, fair and sustainable gaming environment. The Services are intended solely for recreational entertainment. Players should only participate with funds they can reasonably afford to lose.

You are responsible for managing your gambling activity, setting appropriate financial limits, monitoring the time spent using the Services, ensuring gambling remains entertainment rather than a source of income, and seeking professional assistance where gambling may no longer be under control. The Company does not provide financial, investment or gambling advice.

Players who believe their gambling has become problematic may request self exclusion at any time through the Website or Customer Support. On activation, the Account is suspended for the selected exclusion period, promotional communications cease where reasonably practicable, and access to wagering functions is restricted. The Company will use reasonable efforts to implement self exclusion without undue delay.

Where supported by the platform, Players may set responsible gambling controls, including daily, weekly or monthly deposit limits, wagering limits, session reminders and cooling off periods. Increases to responsible gambling limits may be subject to a delayed implementation period designed to protect Players.

The Company encourages Players experiencing gambling related difficulties to seek assistance from appropriate professional organisations operating within their jurisdiction.

All intellectual property rights relating to the Website and the Services remain the exclusive property of the Company or its licensors, including software, source code, databases, graphics, trademarks, logos, domain names, user interfaces, audio, video, game content and documentation. Nothing in these Terms transfers ownership of any intellectual property rights to the Player.

Subject to these Terms, the Company grants you a limited, personal, nonexclusive, nontransferable and revocable licence to access and use the Services solely for lawful personal entertainment purposes. This licence automatically terminates on closure of the Account or termination of these Terms.

Unless expressly permitted by Applicable Law, you must not copy, modify, reproduce, distribute, publish, sell, lease, sublicense, reverse engineer, decompile, or create derivative works from any part of the Services.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded under Applicable Law. Subject to that, the following provisions apply.

The Company uses commercially reasonable efforts to maintain continuous availability of the Services, but does not guarantee the Services will always be uninterrupted, error free, continuously available, or free from third party interruptions. Maintenance, upgrades, security incidents, telecommunications failures and circumstances beyond the Company's reasonable control may temporarily affect availability.

Participation in gambling involves financial risk. The Company makes no representation or guarantee that participation in any Game will result in winnings or profit. Players acknowledge that losses are an inherent part of gambling.

To the fullest extent permitted by Applicable Law, the Company is not liable for any indirect, incidental, special, consequential or exemplary losses, including loss of profits, loss of opportunity, business interruption, loss of goodwill, loss of anticipated savings, or indirect financial loss.

The Company is not responsible for services provided by independent third parties, including payment processors, blockchain networks, internet service providers, telecommunications operators, banking institutions, and cryptocurrency exchanges. Delays or failures attributable to such parties are outside the Company's reasonable control.

The Company maintains reasonable administrative, technical and organisational security measures, but no internet based system can be guaranteed completely secure. Players remain responsible for protecting their own devices, credentials and internet connections.

Where liability cannot lawfully be excluded, the Company's aggregate liability arising directly from the Services will not exceed the total amount held in the Player's Account immediately before the event giving rise to the claim, unless Applicable Law requires otherwise.

Personal information is processed in accordance with the Company's Privacy Policy and Applicable Data Protection Laws. Because askmebet does not require identity documents for standard use, the information processed is generally limited to what you provide on registration (such as contact details), wallet and payment information, and technical and usage data, processed for account administration, fraud prevention, AML compliance, customer support, legal compliance and dispute resolution.

Where required by Applicable Law, the Company may disclose relevant information to regulators, law enforcement agencies, courts, competent governmental authorities, or authorised compliance service providers, limited to what is reasonably necessary for the relevant legal purpose.

Information is retained for such periods as required by Applicable Law, regulatory obligations or legitimate business purposes, after which it is securely deleted or anonymised where reasonably practicable.

Players should first contact Customer Support through the Contact Us channels shown on the Website regarding any concern arising from the Services. The Company will use reasonable efforts to investigate complaints fairly and within a reasonable time.

Where a complaint cannot be resolved immediately, it may be escalated for further review. The Company may request additional information where reasonably necessary to assess the matter.

Both the Company and the Player agree to attempt to resolve disputes in good faith before commencing formal legal proceedings, where permitted by Applicable Law.

These Terms are governed by the laws applicable to the Company, and any dispute will be resolved consistent with those laws unless Applicable Law requires otherwise.

Where permitted by Applicable Law, disputes arising from these Terms may be referred to confidential arbitration in accordance with the rules specified by the Company. Nothing in this clause prevents either party from seeking urgent interim relief before a court of competent jurisdiction where necessary.

The Company is not liable for any failure or delay caused by circumstances beyond its reasonable control, including natural disasters, war, civil unrest, cyber attacks, governmental action, internet failure, blockchain disruption, labour disputes, and power outages.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full force and effect.

Failure by the Company to exercise any right under these Terms is not a waiver of that right.

The Company may assign or transfer its rights and obligations under these Terms in connection with a corporate restructuring, merger, acquisition or sale of business, provided the transfer does not materially reduce the Player's legal protections. Players may not assign their rights or obligations without the Company's prior written consent.

These Terms, together with the documents expressly incorporated by reference, constitute the entire agreement between the Company and the Player regarding the Services and supersede all previous understandings on the same subject matter.

Any provision that by its nature is intended to survive termination continues in effect after termination of the Account, including provisions relating to intellectual property, limitation of liability, dispute resolution, governing law, compliance obligations, and outstanding payment obligations.

Official notices and communications relating to these Terms should be sent through the channels designated on the Website. The Company may update its contact details from time to time without affecting the validity of these Terms.